Returns & Refund Policy

At Sucocart.co.uk, we want you to be satisfied with your purchase. If you are not completely happy, you may return eligible items in accordance with the policy below.

For all return inquiries, please contact:
Email: sucocartcontact@gmail.com

1. 14-Day Return Policy (UK Consumer Rights)

Under UK consumer law, you have the right to return most items within 14 days of receiving your order.

To qualify for a return:

  • The item must be unused

  • The item must be in its original packaging

  • The item must be in resalable condition

  • Proof of purchase is required

You must notify us by email within 14 days of receiving the item.

2. Non-Returnable Items

For hygiene, safety, and legal reasons, the following items may not be returned unless faulty:

  • Personal care and hygiene products (if opened)

  • Perishable goods

  • Custom or personalised items

  • Digital products

  • Items marked as non-returnable

3. Faulty or Damaged Items

If you receive an item that is:

  • Faulty

  • Damaged

  • Not as described

Please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the item

If confirmed, we will offer:

  • A replacement, or

  • A full refund

4. Return Process

To initiate a return:

  1. Email sucocartcontact@gmail.com with your order details

  2. Wait for return instructions

  3. Securely package the item

  4. Send the item to the provided return address

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked delivery service, as we are not responsible for lost return parcels.

5. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

Original shipping costs are non-refundable unless the item was faulty.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at sucocartcontact@gmail.com.

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account

  • Contact your card provider

  • Contact your bank

If the issue persists, please email us.

8. Order Cancellations

Orders may be cancelled before dispatch. Once shipped, the order must follow the return process.

9. Contact Us

If you have any questions regarding returns or refunds, contact:

Sucocart.co.uk
Email: sucocartcontact@gmail.com